Under the supervision of the Sr. Admin Manager and attending physicians, the medical assistant is responsible for ensuring efficient patient flow through the office; maintaining neat, clean, and safe patient care areas; maintain medical supplies, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Obtains and reviews daily schedules of patients and ensures all appropriate preparations are in place to facilitate efficient patient flow for the day
• Ensures all patient charts are complete and available for attending provider
• Confirm correct patient identification using two patient identifiers (full name and DOB)
• Greets patients in waiting area and escorts them to exam rooms, and prepares them as necessary for appointment (this includes, height, weight, blood pressure, temperature, pulse, O2 and pain assessment)
• Prepares specimen collection jars and slides used for fine needle aspiration procedures
• Assists with fine needle aspiration procedures, per physician's request
• Perform EKGs, per physician's request

• Transmits all daily EKG recordings
• Maintains all clinical equipment assuring all equipment is in good working order and cleaned after each patient use per office protocol; promptly reports all problems to Biomedical Engineering and Sr. Administrative Manager
• Utilizes universal precautions and appropriate infection control practices with all patients and specimens; adheres to hand hygiene
• Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.
• Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician or nurse practitioner
• Receives patient messages, reviews these with clinical providers per practice protocol and takes action as directed
• Coordinates prescription renewal requests for signature by providers
• Mails or faxes patient visit notes as requested by providers
• Provides back-up support for the front desk staff as needed
• Promotes patient/customer satisfaction by interacting with patients and coworkers in a professional and courteous manner
• Other duties as assigned by the Sr. Administrative Manager and/or providers

QUALIFICATIONS:

• Must be a certified Medical Assistant with 2-3 years of practical experience.
• Electrocardiography
• BLS Certified

SKILLS/ ABILITIES:

• Good communication skills
• Sound judgement and problem-solving ability
• Ability to prioritize
• Ability to multitask in a busy setting
• Accuracy and attention to detail

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.