Summary:

Responsible for the day to day operational effectiveness service excellence and financial success of a specific service within LPG. Reports to the Director physician practices and works in partnership with the designated physician leadership to ensure that patient care and business activities of the practice are provided to the highest level of professional standards. The Practice Manager is responsible for managing the administrative financial and operational aspects of the practice. Works closely with the clinicians (physicians and mid-level practitioners) to ensure they are receiving sufficient support to achieve practice objectives. Provides supervision to non-clinical support staff.

Responsibilities:

Works closely with physician leadership of the department to ensure that the clinical environment is one that fosters clinical excellence superb customer service provider and team efficiency and strong economic performance. Works closely with physician leadership to identify ways to improve clinical throughput provide appropriate provider leverage and support and foster program growth.

Works closely with physician leadership to ensure that the mission of the organization and the practice are well served.

Collaborates with peer Practice Managers within Lifespan to both learn and share best practices.

Effectively manages the operational dynamics that drive key ambulatory and quality performance metrics.

Ensures effectiveness and accuracy of billing processes cash control management including but not limited to copay collections. Responds in a timely manner to requests from the billing company(s) third party payers and credentialing.

Ensures that the practice team is fully proficient and supported in the use of the core technology and stays connected to broader organizational standards.

Develops coordinates and maintains effective provider and staff schedules.

Works closely with the Lifespan clinical leadership team to ensure that clinical staff who work in the practice have appropriate support for their professional practice and development.

Supervises support staff engaged in activities related to practice-related secretarial/clerical and medical assistant functions. Manages the recruitment and selection of support staff with input from Human Resources and practice director and physicians. Ensures staff is properly oriented to practice responsibilities and customer service expectations; communicates new and/or changed policies and procedures.

Assigns work schedules and provides for appropriate coverage in event of planned and unplanned absences. Clearly articulates performance expectations and serves as a role model for professionalism customer service respectful team member interactions and effective communication. Conducts performance evaluations of staff including recommending corrective action to Human Resources department director and clinical management up to and including termination. Provides for continuing development of staff as appropriate.

Participates with the director and physicians in the development and /or modification of policies and procedures. Ensures staff adheres to the policies.

In collaboration with the administrative director and physicians participates in the development of the operating budgets and capital budgets. Makes recommendations for staff and equipment deemed necessary to meet anticipated needs and/ or compliance with safety needs.

Monitors effectiveness of practice operations; recommends changes for approval; implements approved changes as appropriate.

Ensures the appropriateness and timeliness of all practice activities including but not limited to scheduling billing activities including clinical documentation and coding accurate insurance documentation referrals verifications and authorizations.

Provides leadership and support to ensure that providers can easily interact and collaborate with referring providers regarding the care of patients.

Develops and maintains tracking mechanisms to appropriately document requests including but not limited to check requests billing requests etc. Researches and resolves issues with timely follow-up.

Provides for the maintenance and repair of the division*s equipment; requests service as appropriate and within level of authority. Maintains inventory of supplies and equipment; reorders as appropriate to meet anticipated needs. Distributes inventories as appropriate; ensures proper storage of same. Reconciles materials received against order and invoice.

Ensures all activities meet or exceed customer expectations. Develops maintains and enhances relationships with others within and outside the practices including practice staff patients and families vendors and others within Lifespan and outside of Lifespan. Serves as an extraordinary role model for customer service.

Advises director and/or physicians of actual or potential problems related to regulatory compliance. Implements approved programs to ensure compliance.

Monitors and resolves variances in budgets. Prepares check requests and purchase orders for supplies subscriptions memberships maintenance agreements and the like.

Maintains files including current licensures etc for providers and support staff.

Participates in or leads various teams related to quality improvement and customer service as necessary.

Participates in practice-related meetings of relevant clinical departments. Prepares materials for those meetings as requested.

Other information:

BASIC KNOWLEDGE:

Bachelor degree in management business administration or health care administration or the equivalent.

EXPERIENCE:

At least three years related experience in the management or administration of a physician practice or hospital outpatient department. Ambulatory leadership experience in an academic medical center setting is preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Work is performed in a typical medical office setting requiring extensive sitting standing and walking.

INDEPENDENT ACTION:

Functions independently within established guidelines. Works in collaboration with department director/physicians.

SUPERVISORY RESPONSIBILITY:

Oversees the staff responsible for day to day operations within the practice.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Coastal Medical USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union