Sign-on bonus eligible!

The Practice Assistant is responsible for check in, check out, and phone reception duties and serves as the first point of contact for patient appointments.

Customer Service

• Maintain a professional, courteous and positive manner during all interactions * Perform check in, check out, and phone reception duties * Verify insurance eligibility
• Collect copayments and outstanding patient balances
• Schedule follow up appointments
• Secure prior authorizations, referrals, and appointments for specialty care and testing
• Reconcile daily batch and global processing
• Answer phones and assist patients or route calls to appropriate department

Teamwork

• Work collaboratively with co-workers
• Participate in achieving common goals
• Share knowledge and expertise willingly
• Offer/lend assistance as needed.

Communication

• Convey information clearly in writing and verbally
• Listen with empathy
• Accept feedback in a positive manner
• Respond to inquiries accurately and in a timely manner

Professional Relationships and Development

• Willingly learns new skills, procedures, protocols as they are introduced
• Attends training and masters new software programs.
• Attends all mandatory staff meetings

QUALIFICATIONS:

• High school diploma or GED required; post-high school education preferred.
• Minimum one year of applicable work experience required.
• Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms.
• Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process.
• Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.