Granite Background & History

Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years

o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

o Granite was named to Forbes List of America's Best Employers 2022

o Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite has an immediate need for associates in the Strategic Managed Services Engineer role to support major deployments in a technical support role. We are looking for representatives with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for leading the team and working enterprise projects that consists of Granite's SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This role will field escalations from the team and help foster technical growth both for the individual as well as for the team.

Duties and Responsibilities:

• Oversee major SDWAN/SEC deployments
• Assist and support project kick offs and build out of team processing from a technical perspective
• Act as liaison between team and engineering
• Handle second level escalations within team
• Develop and promote subject matter expertise and platform proficiency
• Troubleshooting skills in networking environments
• Aid leadership team in training and knowledge transfer of team

Required Qualifications:

• 1-2 years experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
• Deep understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
• Experience in customer facing technical support roles
• Ability to work independently and make judgement calls to resolve issues
• Strong organizational skills, goal-oriented
• Excellent multitasking ability
• Demonstrative critical thinking and analytical problem-solving skills
• Availability to work overtime if required
• Solid work ethic

Preferred Qualifications:

• CCNA/CCNP certification or equivalent
• Fortinet NSE certification or equivalent
• Bachelor's Degree in Computer Science, Network Design, Network Security or related field
• Experience with coding and automation platforms such as Python, Javascript or similar