Customer Success Consultant - Project Manager (Remote)
Framingham, MA 
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Posted 6 days ago
Job Description

Compensation Range : $66,000 - $72,600, based on experience

Staples is business to business. You're what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you'll be doing:

  • Manages projects, implementations, and root cause scenarios as assigned to completion
  • Creates and maintains timeline for all parties to ensure project timelines and sequence of events results in timely project execution
  • Involves internal and external teams to ensure complete customer satisfaction
  • Manages the process with internal and external teams to ensure timely benchmarks and resolves issues
  • Use independent judgement and decision making in execution of projects
  • On Site Project Management for specific projects as needed
  • Reports daily/weekly benchmarks to all parties on progress of situation
  • Participate in special process improvement projects as SME as requested by Supervisor, Manager or Director. Makes recommendations to improve upstream and downstream processes and procedures.

What you bring to the table:

  • Strong analytical skills, business acumen and interpersonal skills
  • Strong organizational and time management skills
  • Strategic thinking combined with 'on your feet' thinking
  • Detail-oriented with a high level of personal accountability
  • Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
  • Proven customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
  • Ability to lead others through a process that leads to customers satisfaction by creating and implementing a vision
  • Ability to analyze issues and develop solutions

Qualifications :

What's needed- Basic Qualifications

  • High School Diploma or GED
  • 4+ years business experience (project coordination or project management)

What's needed- Preferred Qualifications

  • Comprehensive knowledge and experience in MS Office Platform (Word, Excel, Powerpoint) and working within an Enterprise Order Management System
  • Experience working in sales organization(s), directly with Sales
  • Experience with MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Interested in joining the team? Check out our!


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Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
4+ years
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