Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status Non Exempt Schedule Details Friday, Holidays Every Third Holiday, Monday, Thursday, Tuesday, Wednesday, Weekends (Saturday and Sunday), Weekends Every Third Weekend Scheduled Hours 3pm 11 30pm 2 days a week

The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient's right

PATIENT CARE RESPONSIBILITIES Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate. Refers patients to appropriate hospital departments for registration, referral and financial services as needed. Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and

Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials. Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status. Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task mana

1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

Support the practices by answering telephone inquiries, scheduling appointments, registering new patients, and maintaining records and accounts. Verifies insurance eligibility prior to appointments, mail out monthly Medicare letters, floats to PCP sites as assigned and work miscellaneous projects as assigned. Act as practice liaison between caller and offices while provid

With direct supervision, the Patient Financial Counselor Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity. Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determines

Using the EPIC enterprise system, orders and schedules inpatient and outpatient tests. Obtains patient history and other pertinent clinical data (i.e., allergies, precautions, etc.) Verifies routing of patient reports, physician name, and patient location. Confirms availability of exam rooms and keeps abreast of any schedule deviations and instrument downtime. Edits cance

Greet all patients and visitors to the practice in a professional, timely and respectful manner. Effectively interact with a diverse population. Perform all check in and check out functions as outlined by the MGH/MGPO Front Desk Standards of Operations. Answer phone calls utilizing courteous customer service skills. Assist patients and families with problem resolution. Re

Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials. Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status. Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task mana

With moderate supervision, the Patient Financial Counselor II Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity. Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determ

We're offering a generous sign on bonus ($750) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Schedule Wednesday, Thursday, Friday 7 00am 5 30pm, Every other weekend 7 00am 5 30pm, The Patient Access Officer performs and prioritizes the registration of patients

We're offering a generous sign on bonus ($750) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Schedule Monday and Tuesday Evening 3p 1130p and e very other weekend 7 00am 7 00pm The Patient Access Officer performs and prioritizes the registration of patients to

Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting

With direct supervision, the Drug Authorization Specialist Reviews and monitors the drug authorization work queue and independently identifies and prioritizes patient treatment/therapy plans that require prior authorization. Reprioritizes work to respond to clinically urgent treatment and therapy plans and produces high quality work under pressure. Verifies insurance elig