Under the supervision of the Nurse Director, performs a variety of technical and patient care functions that assist the nurses in daily activities. All functions performed in this position are an essential component of the hospital plan for patient care and reflect chronological age, developmental level and the specific needs of our patient population. ESSENTIAL FUNCTIONS

Greet patients in a professional, business like manner. Registers and/or updates demographic, PCP, insurance and other key information elements for all patients seen within the practice. Ensures that all demographic data in the patient medical record is current and complete, referring new and existing patients to the Registration and Referral Center as needed to enable fu

The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient's right

Provides administrative support to health care providers in a high volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care r

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all check in and check out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Maintains confidentiality and privacy, that are consistent with HIPAA guidelines. Provides support and information to providers to problem solve and manage complex administrative patient issues. Triages and manages complex telephone calls, utilizing courteous cus

1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

About Us Mass General Brigham Integrated Care is a system led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a

About Us Mass General Brigham Integrated Care is a system led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable

Under the general direction of the Senior Manager of Admitting Services, the incumbent will assist in managing hospital capacity operations within the MGH Capacity Coordination Center. They will act as a liaison between attending and resident physicians, nursing staff, and administrative staff to ensure timely and clinically appropriate placement of patients following hos